Purchases
Refund & Cancellation Policy
Celebrations have firm dates. This policy keeps cancellations clear while giving hosts a fair window to change plans.
Effective September 8, 2026
One-time event plans and add-ons
You may request a full refund within seven calendar days of the original purchase when the scheduled event is still at least 14 days away. After that window, one-time plans and add-ons are generally non-refundable because event access, storage, screening, and display resources have been reserved or made available.
Duplicate charges and service problems
If you believe you were charged twice or ScreenToast did not materially provide the purchased service, email us promptly. We will investigate and provide an appropriate correction, service credit, or refund when warranted. A problem caused only by venue internet, display hardware, browser support, power settings, or another third-party service ordinarily is not a ScreenToast service failure.
How to request help
Email celebrations@screentoast.tv with the host email, event name and date, purchase date, and a short explanation. Do not email full card details. Approved refunds are returned to the original payment method; bank processing time can vary.
Local rights
This policy does not limit cancellation or refund rights that apply under local law.